Tech/Pre-Sales Engineer

The Company (www.seewhy.com)

SeeWhy was established in 2003 and has headquarters in Boston, Massachusetts and Windsor, London. SeeWhy delivers a breakthrough in website conversion technology by providing marketers with the real-time, automated website analytics and re-marketing tools necessary to immediately reach out to website visitors at the moment that they abandon their online purchase or form. SeeWhy’s Conversion Manager provides one of the highest and most easily attainable ROI's of any online marketing initiative, generating 10 times the revenue of traditional email marketing campaigns.

The company’s target markets are online marketers and ecommerce executives in ecommerce and online businesses.

Due to continued success and growth, SeeWhy is hiring an engineer to contribute to business growth in the USA and also penetration of the European, Middle East and Africa (EMEA) market place.


The Role
This role will be the primary technical resource in the US to own SeeWhy’s customer implementations. This role has three primary areas of responsibility, as outlined below:

1. technical expertise – must be able to tag customer websites, check and trace data, configure service and troubleshoot for each customer, provide guidance on campaign best practices, configure customer’s email system and assist with monitoring and administration of SeeWhy architecture
2. customer relations skills – ability to translate technical requirements and specifications to non-technical audience, develop rapport with customer, be responsive, communicative and helpful with customer issues or concerns
3. project management skills – ability to adhere to deadlines and time-sensitive targets, must be able to think sequentially and logically and be able to “own” and solve hurdles with customer implementations

SKILLS AND EXPERIENCE
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• Four-year college degree in computer science or related field

• Three–five years of related experience; technical knowledge of the leading e-mail service providers and e-commerce platforms is key, preferably in the B2B space

• Knowledge and experience of SaaS implementations

• Working knowledge of HTML, Javascript, SQL (e.g., MySQL, Oracle, Sybase, MS SQL Server) and Linux/Unix

• Must be able to communicate well (both verbally and in writing) with customers

• Must be able to work effectively in deadline-driven, results-oriented role

• Expertise and experience with configuring email interfaces including follow-up troubleshooting and testing

• Must be able to understand dashboard metrics, including abandonment rates, number of recoveries, value of recoveries

• Communicate best practices with respect to email campaigns, including design and content

• Able to multi-task and to handle multiple priorities, across different time zones and locations is essential (without dropping the ball, while maintaining a sense of humor!)

• Enthusiastic and adaptable approach to work – some flexibility will be required due to international time-zones, must be able to work independently

• Additional responsibilities as needed


If interested, please contact (email preferred):

Patricia Hunt Sinacole
First Beacon Group LLC
psinacole@firstbeacongroup.com
www.firstbeacongroup.com

(508) 435-9889
(508) 435-9779 (fax)
(508) 380-0830 (cell)